The Problem
One of the South American countries, as beautiful as it is, unfortunately makes one of those top states deeply affected by a high level of criminality. More and more people fall victims to violent and illegal acts and for many years the authorities had issues in solving the problems and offering the citizens proper security and immediate help. Recent reports state that crime rates in the country are critical: urban crimes (pickpocketing, purse snatching, mugging, express and virtual kidnappings, thefts from vehicles (including smash-and-grabs), physical and sexual assaults/rape, car theft, carjacking, firearm or other deadly weapon use, armed heists etc) represent a serious threat to local residents at all hours of day or night.
Besides street crimes, authorities have reported an increased level of home invasions, hostage taking and armed home and building robberies. Also, armed attacks and hostage situations expand to armored bank vehicles, stores, banks, pawn shops, exchange offices and so on.
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The Solution
In order to counter this wave of crimes, the government offered the citizens a practical solution to manage emergency calls in a faster and more efficient manner. The national emergency system integrated the Red Panic Button app. This mobile application allows people to send a quick and detailed distress call to the authorities without alerting criminals. With only one push of the Panic Button the law enforcement can quickly learn where a crime is taking place and who is the person placing the panic signal. In other words, authorities can manage all emergency signals with precision, being thus able to respond faster.
People going through a crisis situation can alert the authorities in a very short amount of time, discretely disclosing their location (an address backed up by a Google maps link containing the exact coordinates) without alerting a home robber or a kidnaper for instance.
The product, fully integrated into the national emergency service provision, is easy to install and use by both parties involved (law enforcement and citizens) and doesn’t consume unnecessary resources. It can be exploited by people of all ages and conditions. It proved itself to be a highly efficient tool for children, elders and people with disabilities (some of the most vulnerable categories to street crimes) as it requires only one push of a red button widget placed on the touch screen of a mobile phone.
The Impact
When faced with a highly threatening situation it is almost impossible to properly employ all necessary steps to alert the authorities: call the emergency number, state your name and location, describe the emergency and wait for law enforcement officers to show up. By integrating the Red Panic Button up within the national emergency service system, signaling a crime and having proper and quick intervention became a lot easier. The application allows authorities to better manage all distress calls coming from the population. Law enforcement officers can also instantly ID the person who launches the distress call through this app and pinpoint its location, making search and rescue missions a lot more efficient.
Crime in this particular South American country is still an issue to tackle by the government and law enforcement, but the Panic Button app helped thousands of people receive immediate help – which positively impacts the lowering of crime victims’ numbers.