This policy describes the website activities of Ultimate Communication Software LTD, the company based in the United Kingdom that owns Red Panic Button (“we”, “us” or “our”), at redpanicbutton.com: receiving requests for quotations through our contact form and using Google Analytics for website statistics.
When you submit our contact form to request a quotation, we receive the contact details and message you enter. The form sends your enquiry to us by email. We use this information to review and respond to your request and discuss the quotation with you. Please include only information relevant to your enquiry.
Our website hosting is in Romania. The email service used to receive enquiries is provided through our hosting arrangement, which is subcontracted. Providers involved in hosting the website and delivering email process the data needed to provide those services.
We use Google Analytics for website statistics. Google Analytics processes information about website visits and interactions. The information processed depends on the Analytics configuration and the privacy choices applicable to the visit. Google’s documentation describes its Analytics data practices at Safeguarding your data.
You can manage cookies through your browser settings. Google also provides an Analytics opt-out browser add-on for supported browsers. These options do not delete enquiries already sent to us.
Hosting the website in Romania does not establish that all data processed by every service provider remains in Romania or in the European Economic Area (EEA). In particular, use of Google Analytics may involve processing outside the EEA. Google describes its international transfer arrangements and safeguards in its Data transfer frameworks documentation and its Analytics data protection information.
These links describe Google’s arrangements; they do not establish the location of every processing operation for this website. We have not yet confirmed the locations of all backups or any overseas access associated with our subcontracted hosting and email services. We therefore do not state that all website and enquiry data remains exclusively in Romania.
Submitting an enquiry creates an email record containing the information you supplied. The precise retention periods for enquiry emails, hosting backups and this website’s Analytics settings have not yet been confirmed for this notice.
For quotation enquiries that do not result in a contract, we retain the enquiry emails and the personal information they contain for 12 months from our last communication with you about the enquiry, then delete them. If specific records must be retained to meet a legal obligation or address an ongoing legal claim, we retain only the necessary records for that purpose and for as long as required. Enquiries that result in a contract are subject to the retention requirements applicable to the resulting customer and transaction records.
This 12-month period applies to our enquiry email records. The retention settings for Google Analytics and the deletion cycle for hosting and email backups are separate and have not yet been confirmed for this notice.
You can contact us at info@redpanicbutton.com to ask about your enquiry or request access, correction or deletion of your personal information. Applicable data protection law determines the rights available to you and any lawful limits on deletion. You may also raise a concern with the competent data protection authority.
Ultimate Communication Software LTD
Company location: United Kingdom
Privacy email: info@redpanicbutton.com